Changes Are Coming to How You Access Social Security’s Online Services | SSA (2024)

We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.

If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.

In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal mySocial Securityaccount and other online services.

To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.

If you don’t have a Login.gov account

To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.

Login.gov offers 24/7 customer phone and chat support to answer your questions.

We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.

You’ll find more helpful information here.

Please share these important upcoming changes with your family members, friends, and colleagues.

Tags: General Information, my Social Security, online services

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1. Donna

   July 29, 2024 12:29PM

   Exactly same experience as other posts. Even spoke to Kennedy at SSA Help Desk and she didn’t understand my problem to the point of almost being rude. Basically told me to use original login and password I set up and not use login.gov website.

   Reply

2. Corey W.

   July 29, 2024 12:18PM

   You have reams of repetitive words and sentences. See your following statement as follows:
   “Our online instructions will guide you through the process of creating a new account with Login.gov.”

   How do I do this? Is there a link or a button? How do I sign up for Login.gov?

   Reply

3. Sherry B.

   July 29, 2024 12:15PM

   Terrible system. Glad I am not the only one who is now unable to access my account. Keeps telling me it doesnt recognise my password and I have now changed it 4 times. Finally locked me out.

   Reply

4. KayC

   July 29, 2024 12:14PM

   This is becoming the most terrifying experience I’ve had with Social Security. I cannot login using my user name because I can’t find my “backup code.” I have no idea where it is–my files do not go back that far. How in the world to I login? I am spending an inordinate time trying to connect to my account when I have pressing caregiving duties for my 100 year old wheelchair bound mother! Someone please help!! I do not use a cell, do not text or scan.

   Reply

5. Carolyn M.

   July 29, 2024 12:11PM

   I need help!!!

   Reply

6. George

   July 29, 2024 11:55AM

   This Login.gov transition is ridiculous.
   My friend in Morocco cannot transition from the old way because it will not recognize a Moroccan address and a Moroccan phone number.
   Is she going to be totally blocked access now?
   Her nearest SSA office is in Paris and they never answer the phone.

   Reply

7. Carol B.

   July 29, 2024 11:39AM

   I thought it was me! I cannot switch over either. And there is no way to contact a person. This is horrible

   Reply

8. Pamela S.

   July 29, 2024 11:35AM

   Trying to get new updates from ssa

   Reply

9. Jeffrey R.

   July 29, 2024 11:34AM

   I am trying to get into login.gov to add an authenticator app, how do I do this?

   Reply

10. mark

    July 29, 2024 11:24AM

    Cant access info or log in

    Reply

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